Complaints Procedure
How to raise a complaint with Firedstone Sourcing Ltd and what to expect.
Last updated: 30 March 2026
1. Our commitment
Firedstone Sourcing Ltd is committed to providing a professional and transparent service. If you are unhappy with any aspect of our service, we want to know so we can put things right.
2. How to complain
Please contact us in writing with the details of your complaint, including any relevant dates, correspondence, and the outcome you are seeking. You can reach us at:
Email: support@firedstone.com
Post: Firedstone Sourcing Ltd, 59 Castle Street, Reading, Berkshire, RG1 7SN
3. What happens next
We will acknowledge your complaint within 3 working days. We aim to provide a full written response within 15 working days. If the matter is complex, we will let you know and keep you updated on progress.
4. If you remain dissatisfied
If you are not satisfied with our response, you may refer the matter to The Property Ombudsman. We are a member of The Property Ombudsman scheme and are bound by their decisions. Details of how to contact The Property Ombudsman can be found at www.tpos.co.uk.
5. Contact
If you need to contact us about this page or your rights, please use the details below.
Email: support@firedstone.com
Phone: 0744 934 1275
Firedstone Sourcing Ltd (Company No. 12020751)
59 Castle Street, Reading, Berkshire, RG1 7SN
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