Privacy Policy

Last updated: 30 March 2026

1. Who we are

Firedstone Sourcing Ltd (Company No. 12020751) is the data controller for personal information collected through this website and our services.

ICO Registration: ZA523862
Email: support@firedstone.com
Phone: 0744 934 1275
Registered office: 59 Castle Street, Reading, Berkshire, RG1 7SN

2. Information you provide

Sellers: name, email address, phone number, property address, property details you choose to share, messages, and supporting information.

Investors: name, email address, phone number, business details where relevant, protected login credentials, deal enquiries, communications, and verification or due diligence information.

Reservation fees: payer name and reference shown on bank records, amount paid, date received, reservation reference, and communications or evidence relating to a reservation fee credit claim where applicable.

3. Information collected automatically

We may collect IP address, browser type, device information, pages viewed, and usage information to help secure and improve the site.

We use cookies and similar technologies. See our Cookies Policy for details. Cookie rules are covered by PECR and enforced by the ICO.

4. How we use information

• Respond to enquiries and communicate with sellers and investors.
• Provide and administer investor accounts and portal access.
• Administer reservation fees, reservations, and credit transfers where applicable.
• Operate, secure, maintain, and improve our website.
• Measure website performance using analytics, only where you consent to analytics cookies.
• Comply with legal and regulatory obligations.

5. Lawful bases

• Contract, for investor portal access and administering reservation arrangements.
• Legitimate interests, for security, preventing fraud, and improving our services.
• Legal obligation, where required by law.
• Consent, for non-essential cookies such as analytics.

6. Who we share with

We may share information with service providers who help us operate the site and services, for example hosting, email, and IT support. We may also share information with professional advisers including legal and accounting professionals where necessary, and with authorities where required by law or to prevent fraud or harm.

We do not sell personal information.

7. Reservation fees

Reservation fees are paid by bank transfer. We process the information needed to administer the payment and reservation, including payer name, payment reference, amount, date received, and related communications.

8. Retention

We keep personal information only as long as necessary for the purposes described in this policy, including for legal, accounting, dispute handling, and regulatory purposes. Where anti-money laundering record keeping applies, retention requirements are set out in Regulation 40 of the Money Laundering Regulations.

9. Security

We use organisational and technical measures designed to protect your information. No online service can be guaranteed completely secure.

10. Your rights

Depending on the circumstances, you may have the right to access, correct, delete, restrict, object to, or port your personal information. To exercise your rights, please contact us at support@firedstone.com.

11. Updates

We may update this policy from time to time. The latest version applies from the date of publication shown above.